We have created products that are aimed to help improve the overall health, strength and length of your hair from the inside out and it is so important to us that as our customer, you receive the best experience with us possible. With this in mind, we’re excited to share we are going greener and reducing our carbon footprint! This means no more paper invoices in your orders so please make sure to check all the terms for our Returns below before sending your order back to us!

Problem with your order:

Should any issues arise with your order upon receipt, kindly reach out to our customer care team within 48 hours of your order showing as ‘delivered’ on the tracking from the courier. This is to allow us sufficient time to investigate and resolve the matter for you. Please note that we cannot guarantee that late requests will be accommodated.

Missing Items:

If your order arrives to you with missing products not included in your order upon delivery, you must make our customer care team aware of this within 48 hours of receiving your order. If this is not complied with, our team would be unable to investigate this further and are eligible to not send out any of the missing items.

Expiration Dates:

Please note that all products are sold within a minimum of 60 days, however if this is shorter we will disclose this on the product page before you purchase. We expect customers to start using the products once they have received these to ensure they are using within the best before date, we do not suggest to ‘stock up’ as we can’t guarantee the dates will be long enough up till when you plan to take these. You are not eligible to request a replacement or refund if we have disclaimed this information of a shorter date on site before purchasing or if the products you have last within the time we expect you to have used them by and all are in date.

Refunds (if applicable):

Once your return is received and inspected, we will send you a email to notify you that we have received these item(s). We will also inform you of the approval or rejection of your refund depending on how these are returned. 

If you are approved, then we will refund you back on the payment method you used when originally placing the order with us which can take between 7-10 working days of the refund being confirmed by the team. Please note we are not responsible for the returning of your items and if these get lost in transit, we cannot refund you for the items, this is why we recommend putting any returns on trackable service. 

Please note if there is a problem with your order you must provide an image of the packaging your parcel came in, the label found on the box and the products you received. Without this information our warehouse team/ couriers are unable to look into this for you and offer you a refund or replacement.

Kindly be advised that upon the return of your order to our warehouse, our team will promptly assess the situation and determine an appropriate solution, whether it be a refund or a replacement. This process will be completed within 14 days of receiving the returned items, aligning with the guidelines outlined in the Consumer Act 2015.

Refunds on shipping fee
If you have paid shipping on your order, please note we will not refund you for your shipping costs, we will only do this in the instance where the fault has occurred with either ourselves or the courier. For example, we cannot refund your shipping in cases where you have decided you no longer want your order and this has already been shipped out by us or you have missed the delivery as it is your responsibility to check this throughout the delivery. The refund for the shipping would only be included in your refund total if the errors is ours.

 We cannot refund any item if:

  • It is not in its original condition, is damaged or missing parts for reasons not due to our error
  • It is returned more than 30 days after delivery, this does not apply if there has been delays in this coming back to us as long as we can see on the tracking information the return was issued before the time given. 
  • Any items you return back to us at your own accord and these become lost in transit and never reach our Returns department we hold no responsibility for.
  • We cannot accept any accessories being returned that have been delivered to you for hygiene reasons, used or not used
  • Any orders received by our Returns department which does not include a note outlining your name, order number, reason for return and product name and quantity being returned otherwise we will not know this is your return.

Late or Missing Refunds (if applicable):

If you haven’t received a refund within 7-10 working days of the team confirming this, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@hairburst.com.

Returned/Missed my order:

Please be aware that in the chance that we need to arrange a replacement of a product or your whole order being sent back out to you, we will charge you the shipping costs for the redelivery of your order to be resent if you have missed your delivery as you are the one responsible for checking your tracking. However, if we can see this is our error, no additional charges will be requested for this to be resent.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item please ensure to make our team aware by sending us a email to support@hairburst.com. If you would like to switch a unopened product for a different product in our range and return this, we will charge you for the price difference, if there is one, between the products and additional shipping charges to resend this back to you. 

Changed your mind about your order?

If you have decided that you no longer wish to receive your order or this was done by mistake and this has yet not been received, we advise you to refuse the order upon delivery to avoid return fees for yourself. 

Discount codes

After placing your order, note that Hairburst cannot be held responsible for applying discount codes. If you encounter any issues while applying a code during the ordering process, please reach out to our team for assistance. However, please avoid contacting the team after placing your order, as we cannot apply the code to an existing order.

Returning order back to us:

To return your products back to us, please find the appropriate returns address depending on which country you ordered to : 

UK returns address -

UK, Ireland & The Rest of the World – 110 Faraday Park Dorcan, Swindon, SN3 5JF, GB

Please include a note for us in your return outlining your name, order number, reason for return and product name and quantity being returned so our Returns team know who the return is from just in the chance the return slip does go missing. Please return within a maximum of 30 days and we will be happy to give you a full refund or replacement.  We can’t guarantee that we will receive your returned item, if we do not then it is your own responsibility to investigate this with the shipping service and if not received we would be unable to refund you, as mentioned in section ‘We cannot refund any item if’.

*Please note that we do not cover any returns costs (unless this being our error).

Sale Offer

Hairburst cannot be held responsible if you fail to review the sale offer when placing your order during sale periods. The offer is a buy one get one free, where you must add all products you wish to receive and the cart will automatically make the cheapest items free. Therefore, it is essential to have an even quantity of products to take full advantage of the offer. If you place an order without including all desired items, Hairburst will not dispatch the outstanding products.

Money Back Guarantee

We have complete faith in the excellence of our products and are confident that you will be thoroughly satisfied with your products. However, we recognize that there may be instances where you do not achieve the desired results. That’s why we provide our exceptional 90-day money-back guarantee, provided you have followed our recommended 90-day product usage regimen. So, no need to be concerned, simply reach out to us via email at support@hairburst.com and we will handle everything for you. We will promptly initiate a refund for the entire purchase amount, which will be expeditiously credited back to your original payment method. Your contentment is our highest priority, and we are committed to ensuring your happiness as a customer.

*Please note this only applies to those that have purchased a 90 day course of vitamins and have consumed all of these with little result after this time*