Please be advised that our UK delivery company, Royal Mail still are still facing delays with delivering domestic mail items due to recent industrial strike action, and are currently advising that deliveries can take up to 3-5 working days compared to our normal UK shipping times stated below. Please allow up to this time before raising this as a concern to our Client Services Team.

*Please note during the ongoing sale, we do receive a higher amount of messages, so please refrain from only sending one message or this could result in your message moving further down the line appearing to us as a newer ticket, as we prioritise the oldest messages first. . We have a really limited support team handling our messages at the moment so this is affecting response times, we will aim to get back to you within 48-72 hours at the latest for your first response from us. However, please make sure to include as much information as possible so the team can handle your query as effectively as possible at support@hairburst.com - Thank you for your patience.

We would like to make our customers aware that currently there may be slight delays with your orders of up to 40 working days to ship to Australia from the UK, where we are based.  However we appreciate your patience and can assure you our delivery drivers are taking the necessary precautions to ensure everyone's health and safety. We will keep you updated at all times if this happens to change. 

Please note that we have local websites to make shopping with us easier, please find your local Hairburst website in the table below and complete your purchase from here:

Country/Region

Website

Australia & New Zealand https://au.hairburst.com/
United Kingdom https://www.hairburst.com/
France (Français) https://fr.hairburst.com/
Germany (Deutschland) https://de.hairburst.com/
Italy (Italia) https://it.hairburst.com/
Europe (*Excluding Listed) https://eu.hairburst.com/
USA & Canada https://us.hairburst.com/
Rest of World (*Not Listed Above) https://www.hairburst.com/

 

Shipping Costs:

Country

Shipping Cost

Australia 

$30  or FREE over $60

New Zealand  $30  or FREE over $60


Estimated Delivery Times:

*Please note as we are based in the UK, our delivery times may vary. Once your order has been accepted, please allow 1-3 working days for your order to be processed by our warehouse.’

When your package has been shipped and you receive your shipping confirmation email, please allow the necessary delivery time. You can find the delivery time relevant to you listed in the table below:

Country

Delivery Time

Australia & New Zealand 30-40 working days


All shipping costs are displayed at checkout before payments are made and shipping costs will vary based on volume ordered. All prices are displayed in AUD and may be billed in your local currency depending on your banking provider.

The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required.

Hairburst has no control over customs and import tax and we can't tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.

You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.

Please note once your order has been placed, we cannot apply a discount code for you on top of this, discount codes can only be applied when at checkout.

For all returns please send to:

FAO: Hairburst, 2235 Southwest Blvd, Grove City, Ohio, 43123.